My tracking number says that my order has been delivered, but I am not able to locate it. What should I do?

Delivered Package

We’re sorry to hear this! Our shipping carriers work independently from Animal to deliver your shipment, but we can resolve this together!  

If your shipment status reads “delivered” and it's only been a day, we recommend that you sit tight! A carrier may scan the package as delivered before it gets to you. It may be delivered 1 day after you receive the delivery notification.

If your package doesn’t show up after a day, we recommend that you file a claim with the shipping carrier. If you need help to complete this step, please contact info@animalpak.com

While Animal is not responsible for lost or stolen packages, we will work with you to file a claim, get a replacement shipment or set you up with a refund.

If you have further questions please reach out to our support staff at info@animalpak.com or send a contact request here.