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Shipping FAQs

My tracking number says that my order has been delivered, but I am not able to locate it. What should I do?

Delivered Package. We’re sorry to hear this! Our shipping carriers work independently from Animal to deliver your shipment, but we can resolve this together!. If your shipment status reads “delivered” and it's only been a day, we recommend that you s

Why can't I track my order?

Order Tracking. With every order that is shipped we send a tracking notification email to the email used for the order. Be sure to view your junk folder in case the email was sent there instead of your regular inbox. If you have an account with us yo