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Military & First Responder

FAQs about our service member relationships.

Can I track my order to an APO/FPO address?

Package Tracking. No, unfortunately, APO/FPO shipments are not tracked once they are delivered to the military. If you have further questions please reach out to our support staff at [email protected] or send a contact request here.

My package is showing “Delivered to Agent for Final Delivery”, what does that mean?

Military Shipments. This means USPS has delivered your package to your Military Process Center and is awaiting final delivery. The mail is then handled by Military Postal Service representatives and transported to the Military Post Office for distrib

What is the estimated delivery time-frame for APO address?

Delivery Time-frame. We have no way of estimating when this will be delivered because the US Military is delivering the package and that information is not provided to us. A range of time-frames, depending on the region are detailed on the MPSA's Mil

How do I apply my military/first responder discount?

Applying Military Discount. Click on the shopping cart and view your checkout preview. On the checkout preview, click on "VIEW AND EDIT CART" and it will take you to your summary page. On the summary page, click on "APPLY 10% MILITARY/FIRST RESPONDER

Do you offer military care packages?

Military Care Packages. We apologize for the inconvenience, but Animal is no longer offering care packages at this time. Animal takes pride in supporting those who support us every day, so keep in mind we are still offering a site wide discount code

Military Shipping Policy

Government regulations require that packages be mailed through USPS (2-3 Day to the departure city here in the U.S.) and are then sent to the Military Postal Service Agency for delivery. Most orders arrive within 6-10 days of order placement. However