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Our normal business hours are Monday-Friday 9am–5:30pm ET.

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Animal Help Center

Animal Customer Help Center

Looks like your order has not been fulfilled and has not shipped yet.

Our warehouse team is working quickly to make sure you get your pieces as soon as possible. Most orders are shipped within 24 hours, and expected delivery is 3 - 5 business days. During sales and high-volume periods, there may be additional delays, but we are dedicated to shipping your order in a timely manner.

You will get emails with tracking information once your order is shipped and feel free to track it at a later time using our Order Management Portal.


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