FAQs
- How does the Animal Elite Subscription program work?
- What products are available for subscriptions?
- How do I start a product subscription?
- Can I use a discount code?
- What about Military and First Responders discounts?
- What type of frequency should I choose?
- How do I change the frequency of my delivery schedule?
- How do I pause or cancel my subscription?
- What is your policy on shipping costs?
- How do I edit my subscription?
- How do I add a new product subscription alongside my current subscription?
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Need to return something?
Submit a request form online.
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Our helpline hours:
Our Customer Service team is available Monday-Friday 9am–5:30pm ET.
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