I'm not sure if my product is authentic, how do I verify it?

Product Authentication

There are several ways to determine whether or not your product is authentic:

1. Visit our distributor list on our website here. If you purchased our product from any of the listed distributors, you can rest assured it is authentic.
2. Most of our lot numbers begin with the year they were manufactured. For example, the lot number 2021-12345-00 indicates that the product was manufactured in 2021. In a limited number of countries, certain lot numbers are structured differently. We recommend contacting our customer service team if this applies to you.

If you are still uncertain about the authenticity of your product, we encourage you to reach out to our support staff at info@animalpak.com or send a contact request here so we can authenticate it for you.